VELILA DISTANCE SALES AGREEMENT

1. Parties

This Distance Sales Agreement (the “Agreement”) has been concluded electronically between the parties below.

SELLER

  • Title: [Company Title]

  • MERSIS/Tax No: [•]

  • Address: [•]

  • Phone: [•]

  • Email: [•]

  • Website: velila.com.tr

BUYER (CONSUMER)

  • Name/Surname (or Title): [•]

  • Delivery Address: [•]

  • Phone: [•]

  • Email: [•]

The BUYER, by confirming the order through the Site, accepts that they are obliged to pay all fees, including the product price, shipping/delivery fees if any, and taxes.

2. Definitions

  • Law: Law No. 6502 on Consumer Protection

  • Regulation: Distance Sales Regulation

  • Site: velila.com.tr

  • Goods/Product: The product(s) sold on the Site

  • Order: The purchase request created electronically by the BUYER through the Site

3. Subject

The Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered by the BUYER through the Site.

4. Product/Price Information Subject to the Agreement

  • The type, quantity, unit price, and basic characteristics of the product(s) are stated on the order screen and product page.

  • The total sales price (including taxes) and delivery/shipping fee, if any, are shown to the BUYER at the payment step and approved by the BUYER.

Payment Method: [Credit card/Debit card/Bank transfer etc.]
Delivery Method: [Cargo/Courier/In-store pickup etc.]
Order Date: [•]

5. Delivery and Performance

5.1. The product will be delivered to the delivery address provided by the BUYER within the period specified during the order.
5.2. In cases of force majeure, extraordinary weather conditions, logistics disruptions, etc., delivery may be delayed; the BUYER will be informed.
5.3. The BUYER is obliged to check the product at the time of delivery; in case of a damaged package/product, it is recommended to keep a record.

6. General Provisions

6.1. The BUYER acknowledges having read and understood the product information, price, delivery conditions, and preliminary information regarding the right of withdrawal, and having approved them electronically.
6.2. If the product price is not paid or if the payment transaction is not approved by the bank/payment institution, the SELLER's delivery obligation does not arise.
6.3. The SELLER will inform the BUYER in case of stock/supply impossibility; the refund will be made in accordance with the legislation.
6.4. The SELLER may suggest the supply of an equivalent product with the express consent of the BUYER; if the BUYER does not accept, a refund will be made.

7. Right of Withdrawal

7.1. The BUYER may exercise the right of withdrawal within 14 days from the delivery of the product (exceptions in the Regulation are reserved).
7.2. The notice of withdrawal must be made in writing via [email/address].
7.3. In case of withdrawal, the product must be returned unused, undamaged, complete, and with its invoice/waybill if any.
7.4. After the return is approved, the refund will be made within the periods specified in the legislation, in accordance with the payment method.

8. Products for Which the Right of Withdrawal Cannot Be Exercised

Pursuant to the Regulation;

  • Products prepared specifically for the BUYER at their request,

  • Products that are likely to deteriorate quickly / expire soon (e.g., flowers, live/perishable products),

  • Opened hygiene products (depending on the product),

  • Products that are mixed with other products after delivery and cannot be separated
    cannot be subject to the right of withdrawal.

9. Resolution of Disputes

In disputes, Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence or where the transaction was made are authorized.

10. Effectiveness

The BUYER is deemed to have accepted this Agreement electronically when they place an order through the Site and complete the payment process.

SELLER: [Company Title]
BUYER: [Name Surname/Title]
Date: [•]