Privacy and Cookie Policy

1. Purpose and Scope

This Privacy and Cookie Policy (“Policy”) explains the principles regarding the processing of personal data and the use of cookies for users visiting the velila.com.tr website (“Site”) operated by [VELILA / Company Title] (“Company”) and members/customers who shop through the Site.

2. Data Controller

  • Title: [Company Title]

  • MERSIS/Tax No: [•]

  • Address: [•]

  • Email: [•]

  • Phone: [•]

3. Personal Data Collected

The following data may be collected via the Site and/or communication channels:

  • Identity and contact: name-surname, email, phone, delivery/billing address

  • Customer transaction: order information, product/delivery preferences, request/complaint records

  • Transaction security: IP address, log records, device/session information

  • Marketing (if consent exists): campaign preferences, commercial electronic message permissions

During payment transactions, your card information is processed by payment infrastructure providers using secure methods. The Company does not store credit card information in its systems.

4. Purposes of Personal Data Processing

Your personal data may be processed primarily for the following purposes:

  • Receiving orders, managing payments, delivering products/services

  • Providing after-sales support, managing return/exchange processes

  • Site security, preventing abuse, fulfilling legal obligations

  • Membership procedures and improving customer experience

  • Sending campaign/announcement messages (commercial electronic messages) if you give explicit consent

5. Legal Grounds for Processed Data

Your data may be processed based on the legal grounds of contract establishment/performance, fulfillment of legal obligations, legitimate interests, and, when necessary, explicit consent, within the scope of relevant legislation.

6. Transfer of Personal Data

Your personal data may be transferred, limited to the purposes, to:

  • Cargo/courier and logistics companies (for delivery),

  • Payment service providers/banks (for payment),

  • Software/infrastructure, hosting, email/SMS service providers,

  • Legal/financial advisors and authorized public institutions (in mandatory cases).

7. Storage Periods

Personal data is stored for the period required by the processing purpose and limited to the limitation/storage periods stipulated in the relevant legislation; data whose period has expired is deleted, destroyed, or anonymized.

8. Data Security

The Company implements technical and administrative measures (access restrictions, encryption, logging, etc.) to prevent unlawful processing and access to personal data and to ensure its security.

9. Cookie Policy

The Site may use cookies to improve user experience and to ensure the secure/effective operation of the Site.

Examples of cookie types:

  • Mandatory cookies: session management, security

  • Performance/analytical: Site usage measurement (e.g., anonymous analysis)

  • Functional: remembering language/preferences

  • Marketing: advertising/remarketing (with explicit consent, if applicable)

You can manage/delete or block cookies from your browser settings. If you disable some cookies, some functions of the Site may not work.

10. User Rights and Application

To exercise your rights within the scope of the relevant legislation, you can apply to the Company via [KVKK application email/address]. Applications will be responded to within the periods stipulated by the legislation.

11. Amendments

The Company may update the Policy. Updates become effective from the date they are published on the Site.